---
title: Why might dashboard visibility or alerts be delayed?
description: OPTOVERA results and cloud alerts may be delayed while the Device is offline. They depend on uploading stored measurements after synchronization.
---

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# Why might dashboard visibility or alerts be delayed?

## Cloud dashboard views and alerts depend on uploaded, synchronized results.

Dashboard visibility and alerts may be delayed if the Device is offline or has not synchronized yet.

When the Device is connected to the internet, test results can synchronize with the OPTOVERA cloud platform and become available in the dashboard. If Alteration Detected alerts are configured, they can also be generated from the cloud platform after the result is received.

If the Device is offline, the Scan can still be completed and the result can still appear on the Device. However, the record is stored locally until the Device reconnects. During that time, the result may not yet be visible in the dashboard, and any cloud-based alert may not be sent until synchronization occurs.

Supervisors should check the Device home screen for Pending measurements. If Pending measurements are shown, connect the Device to Wi-Fi or cellular data and press UPDATE USERS LIST to synchronize.

After synchronization, supervisors should confirm that Pending measurements returns to zero.

Regular synchronization helps ensure that dashboard information, reports, and alerts stay current.

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