--- title: Can a User change their association method or PIN? description: Switching method. A User can request a switch through the route defined by their organization. Once an administrator enables it, the choice is… --- [Skip to content](https://knowledge.sobereye.com/en/piloto-optovera-getting-started-q22-puede-un-usuario-cambiar-su-metodo-de-asociacion-o-su-#main-content) - [English](https://knowledge.sobereye.com/en/piloto-optovera-getting-started-q22-puede-un-usuario-cambiar-su-metodo-de-asociacion-o-su-) - [Español](https://knowledge.sobereye.com/es/piloto-optovera-getting-started-q22-puede-un-usuario-cambiar-su-metodo-de-asociacion-o-su-) - [Italiano](https://knowledge.sobereye.com/it/piloto-optovera-getting-started-q22-puede-un-usuario-cambiar-su-metodo-de-asociacion-o-su-) - [Português - Brasil](https://knowledge.sobereye.com/pt-br/piloto-optovera-getting-started-q22-puede-un-usuario-cambiar-su-metodo-de-asociacion-o-su-) English Show submenu for translations ![](https://knowledge.sobereye.com/hs-fs/hubfs/00%20MKT%20material/Logo_blu_optovera.png?width=904&height=186&name=Logo_blu_optovera.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - - [English](https://knowledge.sobereye.com/en/piloto-optovera-getting-started-q22-puede-un-usuario-cambiar-su-metodo-de-asociacion-o-su-) - [Español](https://knowledge.sobereye.com/es/piloto-optovera-getting-started-q22-puede-un-usuario-cambiar-su-metodo-de-asociacion-o-su-) - [Italiano](https://knowledge.sobereye.com/it/piloto-optovera-getting-started-q22-puede-un-usuario-cambiar-su-metodo-de-asociacion-o-su-) - [Português - Brasil](https://knowledge.sobereye.com/pt-br/piloto-optovera-getting-started-q22-puede-un-usuario-cambiar-su-metodo-de-asociacion-o-su-) English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Optovera Knowledge base (en)](https://knowledge.sobereye.com/en?hsLang=en) 2. [Getting Started](https://knowledge.sobereye.com/en/getting-started?hsLang=en) # Can a User change their association method or PIN? ## Users can change their association method or PIN without losing their baseline or measurement history. Yes. - Switching method. A User can request a switch through the route defined by their organization. Once an administrator enables it, the choice is presented to the User again on the Device. When a User switches from iris recognition to PIN, the Service automatically deletes that User’s Iris Identification Data from active systems. Residual copies may remain temporarily in protected backups until they are overwritten or deleted through established backup cycles. - Changing the PIN. A User who remembers their current PIN can change it on the Device by entering the current PIN and setting a new one. - Forgotten PIN. An administrator clears the PIN but does not set a new one. The User sets a new PIN on the Device at the next assessment. A switch of association method, a PIN change, and a PIN reset do not affect the User’s individual baseline or measurement history. The choice of association method is therefore reversible at no cost to the User. Because PIN verification takes place on the Device, a PIN reset, or a PIN change made on another Device, takes effect on a Device only after that Device synchronizes; until then, the previous PIN remains valid on that Device. Synchronize Devices after any PIN change or reset made for security reasons. - [Getting Started](https://knowledge.sobereye.com/en/getting-started?hsLang=en) - [Running a Test](https://knowledge.sobereye.com/en/running-a-test?hsLang=en) - [Understanding Results](https://knowledge.sobereye.com/en/understanding-results?hsLang=en) - [Security and IT Requirements](https://knowledge.sobereye.com/en/security-and-it-requirements?hsLang=en) - [Users, Enrollment, and Baseline](https://knowledge.sobereye.com/en/users-enrollment-and-baseline?hsLang=en) - [Device, Software, and Connectivity](https://knowledge.sobereye.com/en/device-software-and-connectivity?hsLang=en) - [Platform Administration](https://knowledge.sobereye.com/en/platform-administration?hsLang=en) - [Safety, Privacy, and Compliance](https://knowledge.sobereye.com/en/safety-privacy-and-compliance?hsLang=en) - [Deployment and Operations](https://knowledge.sobereye.com/en/deployment-and-operations?hsLang=en) - [Troubleshooting Guide](https://knowledge.sobereye.com/en/troubleshooting-guide?hsLang=en) - Home - Products - Pricing - Blog - Company [![sobereye-dark](https://knowledge.sobereye.com/hs-fs/hubfs/sobereye-dark.png?width=300&height=73&name=sobereye-dark.png "sobereye-dark")](https://www.sobereye.com) SOBEREYE INC. 655 Oak Grove Ave. #863 Menlo Park, CA 94025 Tel: +1 408.718.0273 [mailto:contact@sobereye.com](mailto:contact@sobereye.com) Copyright © 2025, sobereye.com