--- title: How can a customer request deletion of data? description: Authorized Customers can request OPTOVERA data deletion through a documented instruction. Requests are verified and subject to mandatory retention. --- [Skip to content](https://knowledge.sobereye.com/en/piloto-optovera-security-and-it-requirements-q19-como-puede-un-cliente-solicitar-la-elimin#main-content) - [English](https://knowledge.sobereye.com/en/piloto-optovera-security-and-it-requirements-q19-como-puede-un-cliente-solicitar-la-elimin) - [Español](https://knowledge.sobereye.com/es/piloto-optovera-security-and-it-requirements-q19-como-puede-un-cliente-solicitar-la-elimin) - [Italiano](https://knowledge.sobereye.com/it/piloto-optovera-security-and-it-requirements-q19-como-puede-un-cliente-solicitar-la-elimin) - [Português - Brasil](https://knowledge.sobereye.com/pt-br/piloto-optovera-security-and-it-requirements-q19-como-puede-un-cliente-solicitar-la-elimin) English Show submenu for translations ![](https://knowledge.sobereye.com/hs-fs/hubfs/00%20MKT%20material/Logo_blu_optovera.png?width=904&height=186&name=Logo_blu_optovera.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - - [English](https://knowledge.sobereye.com/en/piloto-optovera-security-and-it-requirements-q19-como-puede-un-cliente-solicitar-la-elimin) - [Español](https://knowledge.sobereye.com/es/piloto-optovera-security-and-it-requirements-q19-como-puede-un-cliente-solicitar-la-elimin) - [Italiano](https://knowledge.sobereye.com/it/piloto-optovera-security-and-it-requirements-q19-como-puede-un-cliente-solicitar-la-elimin) - [Português - Brasil](https://knowledge.sobereye.com/pt-br/piloto-optovera-security-and-it-requirements-q19-como-puede-un-cliente-solicitar-la-elimin) English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Optovera Knowledge base (en)](https://knowledge.sobereye.com/en?hsLang=en) 2. [Security and IT Requirements](https://knowledge.sobereye.com/en/security-and-it-requirements?hsLang=en) # How can a customer request deletion of data? ## Authorized deletion requests are verified and processed subject to applicable retention requirements. An authorized customer representative may submit a documented deletion request through the designated SOBEREYE support, privacy, or contractual contact. SOBEREYE verifies the identity and authority of the requester before processing the request. Deletion can be requested at any time, subject to technical feasibility and mandatory retention. Upon the Customer’s documented request, expiration of the applicable retention period, or termination of the Service, SOBEREYE deletes User-linked Eye Video, Iris Identification Data, Platform IDs and identity mappings held by SOBEREYE, individual baselines, measurement records, and linkable metadata from active systems. Residual copies may remain temporarily in protected backups until overwritten or deleted through established backup cycles. They are not available for ordinary use and remain subject to the Data Processing Agreement. If a backup is restored, applicable deletion instructions are reapplied. Before deleting User-linked records, SOBEREYE may retain numerical measurement data only where it has been irreversibly anonymized, excluding Eye Video, Iris Identification Data, User identifiers, association keys, individual baselines, and linkable metadata. If that standard is not met, the information remains Personal Data subject to the Data Processing Agreement. One deletion occurs automatically: when a User switches from iris recognition to PIN, the Service deletes that User’s Iris Identification Data from active systems. This does not delete Eye Video, individual baselines, or measurement records. A request from an individual User about their data should normally be directed to the Customer, which is responsible for responding. 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