--- title: Does SOBEREYE require remote access to the customer’s internal network? description: Normal OPTOVERA support does not require access to Customer internal systems. An authorized remote session may assist only on the managed Device. --- [Skip to content](https://knowledge.sobereye.com/en/piloto-optovera-security-and-it-requirements-q29-sobereye-requiere-acceso-remoto-a-la-red-#main-content) - [English](https://knowledge.sobereye.com/en/piloto-optovera-security-and-it-requirements-q29-sobereye-requiere-acceso-remoto-a-la-red-) - [Español](https://knowledge.sobereye.com/es/piloto-optovera-security-and-it-requirements-q29-sobereye-requiere-acceso-remoto-a-la-red-) - [Italiano](https://knowledge.sobereye.com/it/piloto-optovera-security-and-it-requirements-q29-sobereye-requiere-acceso-remoto-a-la-red-) - [Português - Brasil](https://knowledge.sobereye.com/pt-br/piloto-optovera-security-and-it-requirements-q29-sobereye-requiere-acceso-remoto-a-la-red-) English Show submenu for translations ![](https://knowledge.sobereye.com/hs-fs/hubfs/00%20MKT%20material/Logo_blu_optovera.png?width=904&height=186&name=Logo_blu_optovera.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - - [English](https://knowledge.sobereye.com/en/piloto-optovera-security-and-it-requirements-q29-sobereye-requiere-acceso-remoto-a-la-red-) - [Español](https://knowledge.sobereye.com/es/piloto-optovera-security-and-it-requirements-q29-sobereye-requiere-acceso-remoto-a-la-red-) - [Italiano](https://knowledge.sobereye.com/it/piloto-optovera-security-and-it-requirements-q29-sobereye-requiere-acceso-remoto-a-la-red-) - [Português - Brasil](https://knowledge.sobereye.com/pt-br/piloto-optovera-security-and-it-requirements-q29-sobereye-requiere-acceso-remoto-a-la-red-) English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Optovera Knowledge base (en)](https://knowledge.sobereye.com/en?hsLang=en) 2. [Security and IT Requirements](https://knowledge.sobereye.com/en/security-and-it-requirements?hsLang=en) # Does SOBEREYE require remote access to the customer’s internal network? ## Normal support needs no internal-system access; approved remote sessions concern the Device. No. SOBEREYE does not require remote access to the Customer’s internal network, servers, databases, industrial control systems, or operational technology environment for normal maintenance or support. The Device communicates through secure outbound internet connections. If direct assistance on the OPTOVERA Device is required, an approved remote-support session may be coordinated with an authorized customer representative and limited to the managed OPTOVERA Device. - [Getting Started](https://knowledge.sobereye.com/en/getting-started?hsLang=en) - [Running a Test](https://knowledge.sobereye.com/en/running-a-test?hsLang=en) - [Understanding Results](https://knowledge.sobereye.com/en/understanding-results?hsLang=en) - [Security and IT Requirements](https://knowledge.sobereye.com/en/security-and-it-requirements?hsLang=en) - [Users, Enrollment, and Baseline](https://knowledge.sobereye.com/en/users-enrollment-and-baseline?hsLang=en) - [Device, Software, and Connectivity](https://knowledge.sobereye.com/en/device-software-and-connectivity?hsLang=en) - [Platform Administration](https://knowledge.sobereye.com/en/platform-administration?hsLang=en) - [Safety, Privacy, and Compliance](https://knowledge.sobereye.com/en/safety-privacy-and-compliance?hsLang=en) - [Deployment and Operations](https://knowledge.sobereye.com/en/deployment-and-operations?hsLang=en) - [Troubleshooting Guide](https://knowledge.sobereye.com/en/troubleshooting-guide?hsLang=en) - Home - Products - Pricing - Blog - Company [![sobereye-dark](https://knowledge.sobereye.com/hs-fs/hubfs/sobereye-dark.png?width=300&height=73&name=sobereye-dark.png "sobereye-dark")](https://www.sobereye.com) SOBEREYE INC. 655 Oak Grove Ave. #863 Menlo Park, CA 94025 Tel: +1 408.718.0273 [mailto:contact@sobereye.com](mailto:contact@sobereye.com) Copyright © 2025, sobereye.com