---
title: What are the customer’s security responsibilities?
description: Customers provide OPTOVERA connectivity, protect Devices and credentials, manage access, report issues and keep equipment ready for synchronization.
---

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# What are the customer’s security responsibilities?

## Customers maintain connectivity, Device protection, authorized access, updates, and synchronization.

Customers should provide suitable internet connectivity, keep the Device powered and available for updates and synchronization, protect the Device against loss, damage, or unauthorized physical access, report suspected damage or unusual behavior, maintain accurate lists of authorized platform users, request access removal when personnel change roles or leave the organization, and follow the agreed Device-handling and operational procedures.

For association methods, Customers should also synchronize Devices after any PIN reset made for security reasons, define and communicate to workers the route for requesting a change of association method, and refrain from using a User’s association method as a criterion in any assessment of that worker.

Customers may also apply their own network segmentation, firewall, wireless-security, and physical asset-management policies.

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