---
title: Pending measurements does not return to zero. What should I do?
description: Pending OPTOVERA measurements are saved locally but not uploaded. Check internet access, synchronize the Device and confirm the backlog clears.
---

[Skip to content](https://knowledge.sobereye.com/en/piloto-optovera-troubleshooting-q1-mediciones-pendientes-no-vuelven-a-cero-que-debo-hacer#main-content)

- [English](https://knowledge.sobereye.com/en/piloto-optovera-troubleshooting-q1-mediciones-pendientes-no-vuelven-a-cero-que-debo-hacer)
- [Español](https://knowledge.sobereye.com/es/piloto-optovera-troubleshooting-q1-mediciones-pendientes-no-vuelven-a-cero-que-debo-hacer)
- [Italiano](https://knowledge.sobereye.com/it/piloto-optovera-troubleshooting-q1-mediciones-pendientes-no-vuelven-a-cero-que-debo-hacer)
- [Português - Brasil](https://knowledge.sobereye.com/pt-br/piloto-optovera-troubleshooting-q1-mediciones-pendientes-no-vuelven-a-cero-que-debo-hacer)

English

Show submenu for translations

![](https://knowledge.sobereye.com/hs-fs/hubfs/00%20MKT%20material/Logo_blu_optovera.png?width=904&height=186&name=Logo_blu_optovera.png)

- Home
- Products
- Pricing
- Blog
- Company

Open main navigation

Close main navigation

- Home
- Products
- Pricing
- Blog
- Company
- - [English](https://knowledge.sobereye.com/en/piloto-optovera-troubleshooting-q1-mediciones-pendientes-no-vuelven-a-cero-que-debo-hacer)
    - [Español](https://knowledge.sobereye.com/es/piloto-optovera-troubleshooting-q1-mediciones-pendientes-no-vuelven-a-cero-que-debo-hacer)
    - [Italiano](https://knowledge.sobereye.com/it/piloto-optovera-troubleshooting-q1-mediciones-pendientes-no-vuelven-a-cero-que-debo-hacer)
    - [Português - Brasil](https://knowledge.sobereye.com/pt-br/piloto-optovera-troubleshooting-q1-mediciones-pendientes-no-vuelven-a-cero-que-debo-hacer)

  English
  
  Show submenu for translations
- Contact us

 Contact us

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Optovera Knowledge base (en)](https://knowledge.sobereye.com/en?hsLang=en)
2. [Troubleshooting Guide](https://knowledge.sobereye.com/en/troubleshooting-guide?hsLang=en)

# Pending measurements does not return to zero. What should I do?

## Restore connectivity, synchronize, and check whether pending records finish uploading.

Pending measurements on the home screen shows records stored on the Device that have not yet been uploaded to the OPTOVERA cloud platform.

1. Connect the Device to Wi-Fi or cellular data.
2. Use the SpeedTest app on the Device to check whether the internet connection is working.
3. Press **UPDATE USERS LIST**.
4. Check whether Pending measurements returns to zero.
5. Open the Device menu and check **USERS LIST** to confirm that it is current.

If Pending measurements still does not return to zero:

1. Power the Device off and then back on.
2. Confirm that the Device is connected to Wi-Fi or cellular data.
3. Use the SpeedTest app to verify the connection.
4. Press **UPDATE USERS LIST** again.
5. Try connecting to a different network.
6. Check whether Pending measurements returns to zero.

If synchronization still does not complete, contact OPTOVERA support.

- [Getting Started](https://knowledge.sobereye.com/en/getting-started?hsLang=en)
- [Running a Test](https://knowledge.sobereye.com/en/running-a-test?hsLang=en)
- [Understanding Results](https://knowledge.sobereye.com/en/understanding-results?hsLang=en)
- [Security and IT Requirements](https://knowledge.sobereye.com/en/security-and-it-requirements?hsLang=en)
- [Users, Enrollment, and Baseline](https://knowledge.sobereye.com/en/users-enrollment-and-baseline?hsLang=en)
- [Device, Software, and Connectivity](https://knowledge.sobereye.com/en/device-software-and-connectivity?hsLang=en)
- [Platform Administration](https://knowledge.sobereye.com/en/platform-administration?hsLang=en)
- [Safety, Privacy, and Compliance](https://knowledge.sobereye.com/en/safety-privacy-and-compliance?hsLang=en)
- [Deployment and Operations](https://knowledge.sobereye.com/en/deployment-and-operations?hsLang=en)
- [Troubleshooting Guide](https://knowledge.sobereye.com/en/troubleshooting-guide?hsLang=en)

- Home
- Products
- Pricing
- Blog
- Company

[![sobereye-dark](https://knowledge.sobereye.com/hs-fs/hubfs/sobereye-dark.png?width=300&height=73&name=sobereye-dark.png "sobereye-dark")](https://www.sobereye.com)

SOBEREYE INC.

655 Oak Grove Ave. #863

Menlo Park, CA 94025

Tel: +1 408.718.0273

<https://www.linkedin.com/company/sobereyeinc/> [mailto:contact@sobereye.com](mailto:contact@sobereye.com)

Copyright © 2025, sobereye.com