---
title: A User has forgotten their PIN. How is it reset?
description: An administrator clears a forgotten OPTOVERA PIN. Synchronize the Device so the User can set a new PIN during the next assessment.
---

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# A User has forgotten their PIN. How is it reset?

## An Administrator or Agent clears the PIN; the User resets it after synchronization.

1. A user with the Administrator or Agent role clears the User's PIN in the dashboard. They do not set, choose, or see a new PIN; no role can.
2. The pending reset is shown in the dashboard and, after synchronization, in **USERS LIST** on the Device.
3. Synchronize every Device the User may use by pressing **UPDATE USERS LIST**.
4. At the next assessment, the User sets a new six-digit PIN on the Device.

If the reset was made for security reasons, synchronize every Device the User may use as soon as possible.

A User who remembers the current PIN does not need an administrator. They can change it on the Device by entering the current PIN and setting a new one. The change reaches other Devices when they synchronize.

A PIN change or reset does not affect the User's baseline, measurement history, or results. It is not a baseline reset.

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