--- title: A User wants to change association method. How is this done, and does it affect their baseline? description: An enabled OPTOVERA association switch lets the User choose again on the Device. Changing method does not reset the baseline or erase test history. --- [Skip to content](https://knowledge.sobereye.com/en/piloto-optovera-troubleshooting-q14-un-usuario-quiere-cambiar-de-metodo-de-asociacion-como#main-content) - [English](https://knowledge.sobereye.com/en/piloto-optovera-troubleshooting-q14-un-usuario-quiere-cambiar-de-metodo-de-asociacion-como) - [Español](https://knowledge.sobereye.com/es/piloto-optovera-troubleshooting-q14-un-usuario-quiere-cambiar-de-metodo-de-asociacion-como) - [Italiano](https://knowledge.sobereye.com/it/piloto-optovera-troubleshooting-q14-un-usuario-quiere-cambiar-de-metodo-de-asociacion-como) - [Português - Brasil](https://knowledge.sobereye.com/pt-br/piloto-optovera-troubleshooting-q14-un-usuario-quiere-cambiar-de-metodo-de-asociacion-como) English Show submenu for translations ![](https://knowledge.sobereye.com/hs-fs/hubfs/00%20MKT%20material/Logo_blu_optovera.png?width=904&height=186&name=Logo_blu_optovera.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - - [English](https://knowledge.sobereye.com/en/piloto-optovera-troubleshooting-q14-un-usuario-quiere-cambiar-de-metodo-de-asociacion-como) - [Español](https://knowledge.sobereye.com/es/piloto-optovera-troubleshooting-q14-un-usuario-quiere-cambiar-de-metodo-de-asociacion-como) - [Italiano](https://knowledge.sobereye.com/it/piloto-optovera-troubleshooting-q14-un-usuario-quiere-cambiar-de-metodo-de-asociacion-como) - [Português - Brasil](https://knowledge.sobereye.com/pt-br/piloto-optovera-troubleshooting-q14-un-usuario-quiere-cambiar-de-metodo-de-asociacion-como) English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Optovera Knowledge base (en)](https://knowledge.sobereye.com/en?hsLang=en) 2. [Troubleshooting Guide](https://knowledge.sobereye.com/en/troubleshooting-guide?hsLang=en) # A User wants to change association method. How is this done, and does it affect their baseline? ## Enable the requested switch; the User chooses again without losing baseline or history. 1. The User requests the switch through the route the Customer has defined and communicated. 2. A user with the Administrator or Agent role enables the switch for that User in the dashboard. 3. The choice is presented to the User again on the Device, and the User makes the new selection there. When a User switches from iris recognition to PIN, the Service automatically deletes that User's Iris Identification Data from active systems. Residual copies may remain temporarily in protected backups until overwritten or deleted through established backup cycles. A switch in either direction does not reset the individual baseline, delete measurement history, or cost the User any baseline progress. Changing association method is not a remedy for slow baseline progress, because baseline acquisition is not materially faster with either method. \--- - [Getting Started](https://knowledge.sobereye.com/en/getting-started?hsLang=en) - [Running a Test](https://knowledge.sobereye.com/en/running-a-test?hsLang=en) - [Understanding Results](https://knowledge.sobereye.com/en/understanding-results?hsLang=en) - [Security and IT Requirements](https://knowledge.sobereye.com/en/security-and-it-requirements?hsLang=en) - [Users, Enrollment, and Baseline](https://knowledge.sobereye.com/en/users-enrollment-and-baseline?hsLang=en) - [Device, Software, and Connectivity](https://knowledge.sobereye.com/en/device-software-and-connectivity?hsLang=en) - [Platform Administration](https://knowledge.sobereye.com/en/platform-administration?hsLang=en) - [Safety, Privacy, and Compliance](https://knowledge.sobereye.com/en/safety-privacy-and-compliance?hsLang=en) - [Deployment and Operations](https://knowledge.sobereye.com/en/deployment-and-operations?hsLang=en) - [Troubleshooting Guide](https://knowledge.sobereye.com/en/troubleshooting-guide?hsLang=en) - Home - Products - Pricing - Blog - Company [![sobereye-dark](https://knowledge.sobereye.com/hs-fs/hubfs/sobereye-dark.png?width=300&height=73&name=sobereye-dark.png "sobereye-dark")](https://www.sobereye.com) SOBEREYE INC. 655 Oak Grove Ave. #863 Menlo Park, CA 94025 Tel: +1 408.718.0273 [mailto:contact@sobereye.com](mailto:contact@sobereye.com) Copyright © 2025, sobereye.com