---
title: An expected alert was not received. What should I check?
description: For a missing OPTOVERA alert, check upload synchronization, alert enabled status, recipient details, configured events and the User group assignment.
---

[Skip to content](https://knowledge.sobereye.com/en/piloto-optovera-troubleshooting-q25-no-se-recibio-una-alerta-esperada-que-debo-verificar#main-content)

- [English](https://knowledge.sobereye.com/en/piloto-optovera-troubleshooting-q25-no-se-recibio-una-alerta-esperada-que-debo-verificar)
- [Español](https://knowledge.sobereye.com/es/piloto-optovera-troubleshooting-q25-no-se-recibio-una-alerta-esperada-que-debo-verificar)
- [Italiano](https://knowledge.sobereye.com/it/piloto-optovera-troubleshooting-q25-no-se-recibio-una-alerta-esperada-que-debo-verificar)
- [Português - Brasil](https://knowledge.sobereye.com/pt-br/piloto-optovera-troubleshooting-q25-no-se-recibio-una-alerta-esperada-que-debo-verificar)

English

Show submenu for translations

![](https://knowledge.sobereye.com/hs-fs/hubfs/00%20MKT%20material/Logo_blu_optovera.png?width=904&height=186&name=Logo_blu_optovera.png)

- Home
- Products
- Pricing
- Blog
- Company

Open main navigation

Close main navigation

- Home
- Products
- Pricing
- Blog
- Company
- - [English](https://knowledge.sobereye.com/en/piloto-optovera-troubleshooting-q25-no-se-recibio-una-alerta-esperada-que-debo-verificar)
    - [Español](https://knowledge.sobereye.com/es/piloto-optovera-troubleshooting-q25-no-se-recibio-una-alerta-esperada-que-debo-verificar)
    - [Italiano](https://knowledge.sobereye.com/it/piloto-optovera-troubleshooting-q25-no-se-recibio-una-alerta-esperada-que-debo-verificar)
    - [Português - Brasil](https://knowledge.sobereye.com/pt-br/piloto-optovera-troubleshooting-q25-no-se-recibio-una-alerta-esperada-que-debo-verificar)

  English
  
  Show submenu for translations
- Contact us

 Contact us

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Optovera Knowledge base (en)](https://knowledge.sobereye.com/en?hsLang=en)
2. [Troubleshooting Guide](https://knowledge.sobereye.com/en/troubleshooting-guide?hsLang=en)

# An expected alert was not received. What should I check?

## Check synchronization, alert status, recipient details, event selection, and group assignment.

1. **Synchronization.** Alerts are generated from the cloud platform. An alert for a Scan taken offline is sent only after the Device synchronizes. See Question 24.
2. **Alert status.** The system periodically sends a verification message to each alert contact. If no response is received, the alert is disabled. Check the alert in the Alerts section of the dashboard.
3. **Configuration.** Confirm the recipient's contact details, the monitored groups, and the triggering event: all Within Baseline Range and Alteration Detected results, all Alteration Detected results, only Alteration Confirmed results, or only Alteration Not Verified results.
4. **Group assignment.** Confirm that the User belongs to a group monitored by that alert.

Review alert recipients regularly, and after any change to group assignments.

- [Getting Started](https://knowledge.sobereye.com/en/getting-started?hsLang=en)
- [Running a Test](https://knowledge.sobereye.com/en/running-a-test?hsLang=en)
- [Understanding Results](https://knowledge.sobereye.com/en/understanding-results?hsLang=en)
- [Security and IT Requirements](https://knowledge.sobereye.com/en/security-and-it-requirements?hsLang=en)
- [Users, Enrollment, and Baseline](https://knowledge.sobereye.com/en/users-enrollment-and-baseline?hsLang=en)
- [Device, Software, and Connectivity](https://knowledge.sobereye.com/en/device-software-and-connectivity?hsLang=en)
- [Platform Administration](https://knowledge.sobereye.com/en/platform-administration?hsLang=en)
- [Safety, Privacy, and Compliance](https://knowledge.sobereye.com/en/safety-privacy-and-compliance?hsLang=en)
- [Deployment and Operations](https://knowledge.sobereye.com/en/deployment-and-operations?hsLang=en)
- [Troubleshooting Guide](https://knowledge.sobereye.com/en/troubleshooting-guide?hsLang=en)

- Home
- Products
- Pricing
- Blog
- Company

[![sobereye-dark](https://knowledge.sobereye.com/hs-fs/hubfs/sobereye-dark.png?width=300&height=73&name=sobereye-dark.png "sobereye-dark")](https://www.sobereye.com)

SOBEREYE INC.

655 Oak Grove Ave. #863

Menlo Park, CA 94025

Tel: +1 408.718.0273

<https://www.linkedin.com/company/sobereyeinc/> [mailto:contact@sobereye.com](mailto:contact@sobereye.com)

Copyright © 2025, sobereye.com