--- title: The Device shows “Authentication Error” during login. What should we check? description: Ask the authorized person responsible for Device credentials to verify the login email address, password, and Customer-specific domain. These are… --- [Skip to content](https://knowledge.sobereye.com/en/piloto-optovera-troubleshooting-q28-el-dispositivo-muestra-error-de-autenticacion-al-inici#main-content) - [English](https://knowledge.sobereye.com/en/piloto-optovera-troubleshooting-q28-el-dispositivo-muestra-error-de-autenticacion-al-inici) - [Español](https://knowledge.sobereye.com/es/piloto-optovera-troubleshooting-q28-el-dispositivo-muestra-error-de-autenticacion-al-inici) - [Italiano](https://knowledge.sobereye.com/it/piloto-optovera-troubleshooting-q28-el-dispositivo-muestra-error-de-autenticacion-al-inici) - [Português - Brasil](https://knowledge.sobereye.com/pt-br/piloto-optovera-troubleshooting-q28-el-dispositivo-muestra-error-de-autenticacion-al-inici) English Show submenu for translations ![](https://knowledge.sobereye.com/hs-fs/hubfs/00%20MKT%20material/Logo_blu_optovera.png?width=904&height=186&name=Logo_blu_optovera.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - - [English](https://knowledge.sobereye.com/en/piloto-optovera-troubleshooting-q28-el-dispositivo-muestra-error-de-autenticacion-al-inici) - [Español](https://knowledge.sobereye.com/es/piloto-optovera-troubleshooting-q28-el-dispositivo-muestra-error-de-autenticacion-al-inici) - [Italiano](https://knowledge.sobereye.com/it/piloto-optovera-troubleshooting-q28-el-dispositivo-muestra-error-de-autenticacion-al-inici) - [Português - Brasil](https://knowledge.sobereye.com/pt-br/piloto-optovera-troubleshooting-q28-el-dispositivo-muestra-error-de-autenticacion-al-inici) English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Optovera Knowledge base (en)](https://knowledge.sobereye.com/en?hsLang=en) 2. [Troubleshooting Guide](https://knowledge.sobereye.com/en/troubleshooting-guide?hsLang=en) # The Device shows “Authentication Error” during login. What should we check? Ask the authorized person responsible for Device credentials to verify the login email address, password, and Customer-specific domain. These are Device login credentials; a User’s six-digit PIN cannot replace them. If the credentials cannot be verified or the error continues, contact OPTOVERA support at support@sobereye.com. - [Getting Started](https://knowledge.sobereye.com/en/getting-started?hsLang=en) - [Running a Test](https://knowledge.sobereye.com/en/running-a-test?hsLang=en) - [Understanding Results](https://knowledge.sobereye.com/en/understanding-results?hsLang=en) - [Security and IT Requirements](https://knowledge.sobereye.com/en/security-and-it-requirements?hsLang=en) - [Users, Enrollment, and Baseline](https://knowledge.sobereye.com/en/users-enrollment-and-baseline?hsLang=en) - [Device, Software, and Connectivity](https://knowledge.sobereye.com/en/device-software-and-connectivity?hsLang=en) - [Platform Administration](https://knowledge.sobereye.com/en/platform-administration?hsLang=en) - [Safety, Privacy, and Compliance](https://knowledge.sobereye.com/en/safety-privacy-and-compliance?hsLang=en) - [Deployment and Operations](https://knowledge.sobereye.com/en/deployment-and-operations?hsLang=en) - [Troubleshooting Guide](https://knowledge.sobereye.com/en/troubleshooting-guide?hsLang=en) - Home - Products - Pricing - Blog - Company [![sobereye-dark](https://knowledge.sobereye.com/hs-fs/hubfs/sobereye-dark.png?width=300&height=73&name=sobereye-dark.png "sobereye-dark")](https://www.sobereye.com) SOBEREYE INC. 655 Oak Grove Ave. #863 Menlo Park, CA 94025 Tel: +1 408.718.0273 [mailto:contact@sobereye.com](mailto:contact@sobereye.com) Copyright © 2025, sobereye.com