---
title: The Device is lost, stolen, damaged, or appears to have been tampered with. What should I do?
description: Report a lost, damaged or suspected compromised OPTOVERA Device to SOBEREYE. Managed controls allow remote lock, disablement or wiping of the equipment.
---

[Skip to content](https://knowledge.sobereye.com/en/piloto-optovera-troubleshooting-q4-el-dispositivo-se-perdio-fue-robado-sufrio-danos-o-pare#main-content)

- [English](https://knowledge.sobereye.com/en/piloto-optovera-troubleshooting-q4-el-dispositivo-se-perdio-fue-robado-sufrio-danos-o-pare)
- [Español](https://knowledge.sobereye.com/es/piloto-optovera-troubleshooting-q4-el-dispositivo-se-perdio-fue-robado-sufrio-danos-o-pare)
- [Italiano](https://knowledge.sobereye.com/it/piloto-optovera-troubleshooting-q4-el-dispositivo-se-perdio-fue-robado-sufrio-danos-o-pare)
- [Português - Brasil](https://knowledge.sobereye.com/pt-br/piloto-optovera-troubleshooting-q4-el-dispositivo-se-perdio-fue-robado-sufrio-danos-o-pare)

English

Show submenu for translations

![](https://knowledge.sobereye.com/hs-fs/hubfs/00%20MKT%20material/Logo_blu_optovera.png?width=904&height=186&name=Logo_blu_optovera.png)

- Home
- Products
- Pricing
- Blog
- Company

Open main navigation

Close main navigation

- Home
- Products
- Pricing
- Blog
- Company
- - [English](https://knowledge.sobereye.com/en/piloto-optovera-troubleshooting-q4-el-dispositivo-se-perdio-fue-robado-sufrio-danos-o-pare)
    - [Español](https://knowledge.sobereye.com/es/piloto-optovera-troubleshooting-q4-el-dispositivo-se-perdio-fue-robado-sufrio-danos-o-pare)
    - [Italiano](https://knowledge.sobereye.com/it/piloto-optovera-troubleshooting-q4-el-dispositivo-se-perdio-fue-robado-sufrio-danos-o-pare)
    - [Português - Brasil](https://knowledge.sobereye.com/pt-br/piloto-optovera-troubleshooting-q4-el-dispositivo-se-perdio-fue-robado-sufrio-danos-o-pare)

  English
  
  Show submenu for translations
- Contact us

 Contact us

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Optovera Knowledge base (en)](https://knowledge.sobereye.com/en?hsLang=en)
2. [Troubleshooting Guide](https://knowledge.sobereye.com/en/troubleshooting-guide?hsLang=en)

# The Device is lost, stolen, damaged, or appears to have been tampered with. What should I do?

## Report loss, damage, or suspected tampering to SOBEREYE for managed protective actions.

Report it to SOBEREYE. The managed smartphone can be remotely locked, disabled, reconfigured, or wiped and removed from use.

The current Device has no physical tamper sensor. Visible tampering, damage, Visor modification, or unauthorized removal should be identified through the Customer's inspection and asset-control procedures.

Replacement lead times and terms for rented or purchased Devices are set in the Agreement.

- [Getting Started](https://knowledge.sobereye.com/en/getting-started?hsLang=en)
- [Running a Test](https://knowledge.sobereye.com/en/running-a-test?hsLang=en)
- [Understanding Results](https://knowledge.sobereye.com/en/understanding-results?hsLang=en)
- [Security and IT Requirements](https://knowledge.sobereye.com/en/security-and-it-requirements?hsLang=en)
- [Users, Enrollment, and Baseline](https://knowledge.sobereye.com/en/users-enrollment-and-baseline?hsLang=en)
- [Device, Software, and Connectivity](https://knowledge.sobereye.com/en/device-software-and-connectivity?hsLang=en)
- [Platform Administration](https://knowledge.sobereye.com/en/platform-administration?hsLang=en)
- [Safety, Privacy, and Compliance](https://knowledge.sobereye.com/en/safety-privacy-and-compliance?hsLang=en)
- [Deployment and Operations](https://knowledge.sobereye.com/en/deployment-and-operations?hsLang=en)
- [Troubleshooting Guide](https://knowledge.sobereye.com/en/troubleshooting-guide?hsLang=en)

- Home
- Products
- Pricing
- Blog
- Company

[![sobereye-dark](https://knowledge.sobereye.com/hs-fs/hubfs/sobereye-dark.png?width=300&height=73&name=sobereye-dark.png "sobereye-dark")](https://www.sobereye.com)

SOBEREYE INC.

655 Oak Grove Ave. #863

Menlo Park, CA 94025

Tel: +1 408.718.0273

<https://www.linkedin.com/company/sobereyeinc/> [mailto:contact@sobereye.com](mailto:contact@sobereye.com)

Copyright © 2025, sobereye.com