--- title: What should an organization do if many Users do not have a completed baseline? description: To help complete OPTOVERA baselines, review User enrollment, synchronization, regular tests, required spacing and correct eye technique. --- [Skip to content](https://knowledge.sobereye.com/en/piloto-optovera-users-enrollment-and-baseline-q13-que-debe-hacer-una-organizacion-si-mucho#main-content) - [English](https://knowledge.sobereye.com/en/piloto-optovera-users-enrollment-and-baseline-q13-que-debe-hacer-una-organizacion-si-mucho) - [Español](https://knowledge.sobereye.com/es/piloto-optovera-users-enrollment-and-baseline-q13-que-debe-hacer-una-organizacion-si-mucho) - [Italiano](https://knowledge.sobereye.com/it/piloto-optovera-users-enrollment-and-baseline-q13-que-debe-hacer-una-organizacion-si-mucho) - [Português - Brasil](https://knowledge.sobereye.com/pt-br/piloto-optovera-users-enrollment-and-baseline-q13-que-debe-hacer-una-organizacion-si-mucho) English Show submenu for translations ![](https://knowledge.sobereye.com/hs-fs/hubfs/00%20MKT%20material/Logo_blu_optovera.png?width=904&height=186&name=Logo_blu_optovera.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - - [English](https://knowledge.sobereye.com/en/piloto-optovera-users-enrollment-and-baseline-q13-que-debe-hacer-una-organizacion-si-mucho) - [Español](https://knowledge.sobereye.com/es/piloto-optovera-users-enrollment-and-baseline-q13-que-debe-hacer-una-organizacion-si-mucho) - [Italiano](https://knowledge.sobereye.com/it/piloto-optovera-users-enrollment-and-baseline-q13-que-debe-hacer-una-organizacion-si-mucho) - [Português - Brasil](https://knowledge.sobereye.com/pt-br/piloto-optovera-users-enrollment-and-baseline-q13-que-debe-hacer-una-organizacion-si-mucho) English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Optovera Knowledge base (en)](https://knowledge.sobereye.com/en?hsLang=en) 2. [Users, Enrollment, and Baseline](https://knowledge.sobereye.com/en/users-enrollment-and-baseline?hsLang=en) # What should an organization do if many Users do not have a completed baseline? ## Review enrollment, synchronization, regular testing, technique, lighting, and measurement spacing. If many Users do not have a completed baseline, supervisors and administrators should review the baseline workflow. Recommended steps include: 1. Confirm that Users are enrolled and enabled in the dashboard. 2. Confirm that the Devices are synchronized and that the user lists are current. 3. Confirm that Users appear in USERS LIST on the Devices. 4. Train Users on the correct test technique. 5. Make sure Users understand that baseline acquisition requires multiple successful measurements over time. 6. Monitor whether Users are completing successful baseline measurements. 7. Remember that a complete baseline requires at least 10 successful measurements. 8. Remember that the first 2 baseline measurements can be taken immediately one after the other, but each additional baseline measurement must be separated by at least 8 hours. 9. Use dashboard reports to identify Users with incomplete baseline progress. If baseline progress remains low, the organization should check whether Users are making common technique errors, such as blinking, poor eye opening, looking to the side, or moving the eyes during the 4-second video capture. Administrators should also check whether Users are testing regularly enough. If Users do not test across enough shifts or do not wait the required time between baseline measurements, baseline completion will be delayed. If a baseline measurement is taken too soon, it is not registered and does not count toward baseline completion. The Device displays an alert when this happens. Encouraging Users to change association method is not a remedy for slow baseline progress. 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