---
title: What should supervisors do to help Users complete baseline acquisition successfully?
description: To help complete OPTOVERA baselines, review User enrollment, synchronization, regular tests, required spacing and correct eye technique.
---

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2. [Users, Enrollment, and Baseline](https://knowledge.sobereye.com/en/users-enrollment-and-baseline?hsLang=en)

# What should supervisors do to help Users complete baseline acquisition successfully?

## Consistent technique and suitable testing conditions help Users complete their baseline.

Supervisors can help Users complete baseline acquisition successfully by making sure they understand the correct test technique and follow it consistently.

During baseline acquisition, good technique is especially important because each successful measurement contributes to the User’s individual baseline. Errors can delay baseline completion or cause the test to be repeated.

Users should:

- Select their own username and, if they chose PIN, enter their PIN.
- Place the Device correctly over the eyes.
- Keep the eyes closed during the countdown.
- Open the eyes wide when instructed.
- Look straight ahead.
- Avoid blinking during the 4-second video capture.
- Avoid moving the eyes from side to side.
- Complete the test calmly and without rushing.

Supervisors can also support baseline completion by:

- Verifying that each User is enrolled and enabled in the dashboard.
- Confirming that Users appear in USERS LIST on the Device.
- Keeping Devices synchronized.
- Pressing UPDATE USERS LIST when needed.
- Monitoring baseline progress in the dashboard.
- Checking whether Users are completing successful baseline measurements.
- Reminding Users that baseline acquisition requires at least 10 successful measurements.
- Making sure Users understand that measurements taken too soon may not be registered and may not count toward baseline completion.

By supporting proper technique, Device synchronization, and regular testing, supervisors help Users complete baseline acquisition more efficiently and help ensure that future results are based on a reliable individual baseline.

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