Access Credentials in the Optovera App

Access to the Optovera app on the device is managed via credentials that are unique to each client. These credentials are provided to supervisors at the start of service and are essential for the device to connect to the client’s domain and sync users and results.

Initial device setup

• All devices shipped by the Customer Access team come preconfigured with the client’s access credentials.

• By default, the equipment is already enrolled in the correct domain.

• This means the device is ready for immediate use, with no need for manual setup.

When are credentials required?

Under normal conditions, users do not need to enter them, since the device is preconfigured. However, they may be required in cases such as:

• Troubleshooting procedures (logout and re-login).

• Device replacement or upgrades.

• Technical validation (to verify correct domain association).

Where to find the credentials

Credentials are delivered to supervisors at the service start. If needed again:

1. Log into the Optovera dashboard from a browser.

2. Go to the upper right menu (client logo or name).

3. Select “Mobile App Access.”

4. There you’ll see the user and password for mobile access.

5. The domain can be found in the browser’s address bar (before “.optovera.net”).

Requirements to log in

• The device must be connected to an active Wi-Fi network.

• Alternatively, mobile data sharing from another phone may be used.

• Without internet, login is not possible.

Conclusion

The Optovera app credentials (user, password, domain) are exclusive to each client and come preconfigured. If re-entry is needed, they can be retrieved via the dashboard under “Mobile App Access.”