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Standard Solution for Issues in the Optovera App

Basic steps to resolve common issues when using the device.

Most problems related to user list loading, pending measurements, or error messages in the Optovera app can be resolved by following a few simple steps. These procedures serve as the first line of action before escalating to technical support.

Steps for standard resolution

  1. Log out of the app.

  2. Power off and restart the device.

  3. Log in again with the correct credentials (user, password, and domain).

  4. Update the user list from the app’s main menu.

  5. If the issue persists, connect to a different network (e.g., mobile hotspot) to rule out internal network problems.

Why this solution works

  • Resolves most common issues related to credentials, syncing, and connectivity.

  • Prevents prolonged interruptions in testing, allowing supervisors to resume quickly.

  • Helps determine whether the issue is local (device/network) or requires escalation to Optovera support.

Conclusion

The standard solution is the recommended process to address most app errors. By applying these steps in sequence, supervisors can restore device operation within minutes and continue testing in the field without major delays.