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Error Messages in the Optovera App

Practical guide to identify and resolve common app errors.

While using the Optovera app, certain error messages may appear. These are mainly related to login credentials, network connectivity, or database access. Below are the most common errors, their causes, and recommended solutions.

1. Authentication Error

Cause:

  • Incorrect login credentials (user, password, or domain).

  • Device is not connected to a network.

Solution:

  • Confirm the access credentials.

  • Connect the device to an authorized operational network (check with IT).

2. Server Error

Cause:

  • Problem connecting to the database.

Solution:

  • Log out of the app.

  • Power off and restart the device.

  • Verify network stability.

  • If needed, switch to another network (e.g., mobile hotspot).

3. Connection Error

Cause:

  • The Optovera device lacks permissions to access the client’s internal network.

Solution:

  • Contact Optovera technical support.

  • Coordinate with the client’s network/security team to enable access.

Conclusion

These error messages indicate common login or connection issues. By following the listed steps, supervisors can resolve most cases efficiently. Persistent issues should be escalated to Optovera support.