An administrator cannot log in to the dashboard. What should they do?
Use password recovery on the Customer domain and contact support if access remains blocked.
Use the Forgot Password option on the login screen of the customer-specific domain. At first login, the password must be changed.
If the master user or administrator cannot reset the password or continues to have access issues, contact OPTOVERA support.
A User's PIN cannot be used to access the dashboard. Dashboard passwords and PINs are separate.
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