Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

What should I do if the Device software freezes or does not respond?

Restart the Device and verify connectivity and synchronization before resuming tests.

If the Device software freezes or does not respond, first restart the Device.

Recommended steps:

  1. Power the Device off.
  2. Turn the Device back on.
  3. Confirm that the Device is connected to Wi-Fi or cellular data.
  4. Use the SpeedTest app to check whether the internet connection is working.
  5. Press UPDATE USERS LIST.
  6. Check whether Pending measurements returns to zero.
  7. Open the Device menu and check USERS LIST to confirm that it is current.

If the issue appears to be related to connectivity, try connecting the Device to a different network and press UPDATE USERS LIST again.

If the Device software continues to freeze, does not respond, or cannot synchronize after these steps, contact OPTOVERA support.

Restarting the Device can resolve temporary software or connectivity issues without changing the testing workflow or User data stored on the Device, including PIN information.