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What should I do if the Device does not sync?

Check connectivity, synchronize, restart if needed, and contact support if unresolved.

First, check that the Device is connected to the internet.

If the Device shows Pending measurements or does not appear to synchronize, follow these steps:

  1. Connect the Device to Wi-Fi or cellular data.
  2. Use the SpeedTest app on the Device to check whether the internet connection is working.
  3. Press UPDATE USERS LIST.
  4. Check whether Pending measurements returns to zero.
  5. Open the Device menu and check USERS LIST to confirm that it is current.

If the Device still does not sync:

  1. Power the Device off and then back on.
  2. Confirm that the Device is connected to Wi-Fi or cellular data.
  3. Use the SpeedTest app to verify that the internet connection is working.
  4. Press UPDATE USERS LIST again.
  5. Try connecting to a different network if the issue continues.
  6. Check whether Pending measurements returns to zero.

If synchronization still does not work after these steps, contact OPTOVERA support.

Regular synchronization is important because it uploads stored measurements, updates USERS LIST, delivers PIN resets, and keeps the Device aligned with the OPTOVERA cloud platform. Until a Device synchronizes, a User’s previous PIN remains valid on that Device even if it has been reset.