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What should an administrator do when a User forgets their PIN?

Clear the forgotten PIN, synchronize Devices, and let the User set a new one.

A user with the Administrator or Agent role clears the User’s PIN in the dashboard. They do not set, choose, or see a new PIN; no role can.

  1. Clear the User’s PIN. The pending reset is then shown in the dashboard and, after synchronization, in USERS LIST on the Device.
  2. Synchronize the Devices the User may use, with UPDATE USERS LIST.
  3. At the next assessment, the User sets a new PIN on the Device.

A PIN reset reaches a Device only when that Device synchronizes. Until then, the previous PIN remains valid on that Device. If the reset was made for security reasons, synchronize every Device the User may use as soon as possible.

A User who remembers their PIN does not need an Administrator or Agent to change it; they can change it on the Device by entering the current PIN.

A PIN reset does not affect the User’s baseline, measurement history, or results. It is not a baseline reset.