How do administrators access the dashboard?
Use the Customer’s dedicated domain and assigned dashboard credentials.
Administrators access the OPTOVERA dashboard using the customer-specific domain and the credentials provided for the service.
When a customer is set up in OPTOVERA, they are assigned a dedicated domain and dashboard access credentials. The administrator uses those credentials to log in to the web dashboard.
At the first login, the administrator is required to change the password. After login, access depends on the role assigned to that user, such as Administrator, Agent, or Read-Only.
Dashboard credentials should be handled only by authorized personnel and should not be broadly shared.
If an administrator forgets the password, they can use the Forgot Password option on the login screen to reset it.
If the master user or administrator cannot reset the password or continues to have access issues, they should contact OPTOVERA Support for assistance.
Dashboard passwords are separate from Users’ PINs. A PIN only associates a User’s Scans with their record on the Device and cannot be used to access the dashboard.